Refund Policy

Last updated: August 18, 2026

This Refund Policy applies to digital products purchased from https://cutiecoloring.com.

CutieColoring sells downloadable ebooks, printable coloring pages, digital activity files, and related digital products. Please read this policy carefully before completing your purchase.

CutieColoring is operated by:

AVINA LTD
Trading as: CutieColoring
Company number: 17405951
Registered office: 128 City Road
London
EC1V 2NX
UNITED KINGDOM
Registered in: ENGLAND
Trading as: CutieColoring
Email: contact@cutiecoloring.com

1. Digital Products Only

All products available from CutieColoring are supplied electronically.

Our digital products may include:

- Coloring ebooks
- Printable coloring pages
- Digital activity files
- Story cards
- Digital coloring collections
- Bonus downloadable materials
- Other creative digital resources

No physical products are shipped.

Printed books, paper, tablets, pencils, coloring tools, packaging, and other physical objects shown in product images are for illustration only unless the product description expressly states otherwise.

2. Digital Delivery

Purchased products are normally delivered shortly after successful payment through:

- A download link displayed after checkout
- A download link sent to the email address used during checkout
- Another electronic-delivery method described on the product page

You are responsible for providing a complete and accurate email address during checkout.

If you do not receive your files, please:

- Check your spam, junk, and promotions folders
- Search your inbox for “CutieColoring”
- Confirm that you are checking the email address used during checkout
- Allow a few minutes for payment processing and email delivery

If the download email is still missing, contact contact@cutiecoloring.com and include your order number.

3. Change-of-Mind Refunds

Because digital files cannot be physically returned after they have been supplied, we generally do not provide change-of-mind refunds once:

- The download link has been delivered
- The product has been downloaded or accessed
- Delivery of the digital product has otherwise begun

Where applicable law provides a cancellation or withdrawal period, you retain that right unless you gave prior express consent for immediate delivery and acknowledged that your cancellation right would be lost once delivery began.

Nothing in this policy excludes any mandatory consumer right that cannot legally be excluded.

4. Cancellation Before Delivery

If you want to cancel an order before the digital product has been delivered or made available, contact us immediately at contact@cutiecoloring.com.

We may cancel and refund the order if:

- Payment has been received
- Delivery has not begun
- The download link has not been supplied
- The product has not been accessed

We cannot guarantee cancellation if the order has already been processed and the digital files have been made available.

5. Faulty, Corrupted or Incorrect Files

Please contact us if:

- You received the wrong product
- A file is corrupted or incomplete
- A download link does not work
- The file cannot be opened using compatible software
- Important pages described on the product page are missing
- The product materially differs from its description
- A technical defect prevents reasonable use of the product

We will normally first attempt to resolve the problem by:

- Providing a new download link
- Replacing the affected file
- Supplying the correct product
- Correcting missing or damaged pages
- Providing reasonable technical assistance

If we cannot resolve the issue within a reasonable time or without significant inconvenience, we may provide:

- A proportionate price reduction
- A partial refund
- A full refund

The appropriate remedy will depend on the nature and seriousness of the problem and your rights under applicable consumer law.

6. Situations That Normally Do Not Qualify for a Refund

Subject to your mandatory consumer rights, refunds are not normally provided when:

- You changed your mind after digital delivery began
- You purchased the product accidentally
- You no longer want or need the product
- You failed to read the product description before purchasing
- You expected a physical book when the product was clearly described as digital
- You do not own or have access to a printer
- You dislike the coloring style when it matches the previews and description
- You lack software capable of opening the disclosed file format
- Your printer, paper, ink, screen, or settings produce different colors or results
- You experience a temporary download problem that we can reasonably correct
- You failed to download or securely save the files after receiving access
- Your device does not have sufficient storage space
- You shared, redistributed, or resold the files in violation of our Terms of Service
- You purchased a similar product from another store or seller

Minor differences in colors caused by screen settings, printers, paper, or ink do not normally mean that a product is faulty.

7. Duplicate Purchases and Charges

If you accidentally purchase the same product more than once, contact us promptly.

After verifying the duplicate transaction, we may refund the additional charge when:

- The same customer purchased the same product twice
- The purchases were made within a short period
- The additional copy was not separately used, shared, or downloaded by another person

If the same payment appears more than once on your bank statement, first check whether one entry is a temporary payment authorization.

If both charges have been completed, contact us and provide:

- Your full name
- Your order number
- The email address used during checkout
- The date and amount of each charge

Do not send your complete payment-card number or card security code.

8. Bundles and Product Packs

Some products may contain multiple ebooks, coloring collections, bonuses, or other files sold together as one bundle.

A bundle is treated as one product unless the product page expressly states otherwise.

If only one file in a bundle is faulty, we will normally:

- Replace the affected file
- Correct the affected file
- Provide a new download link

A full refund for the complete bundle will not normally be provided when the remaining files were correctly delivered and are usable, unless required by applicable law.

9. Sale and Discounted Products

Products purchased during a promotion, sale, or with a discount code have the same rights concerning faults and misdescription as products purchased at full price.

A discount or reduced price does not remove your mandatory consumer rights.

10. How to Request Assistance or a Refund

Contact us at:

Email: contact@cutiecoloring.com
Suggested subject: Refund Request – Order Number

Please include:

- Your full name
- Your order number
- The email address used during checkout
- The name of the purchased product
- A clear explanation of the problem
- Any relevant screenshots or error messages

Please do not send:

- Complete payment-card numbers
- Card security codes
- Passwords
- Banking passwords
- Other sensitive financial information

We may request reasonable additional information to verify your order and investigate the issue.

11. Review of Refund Requests

Submitting a refund request does not automatically guarantee that a refund will be approved.

When reviewing a request, we may consider:

- Whether the product was delivered
- Whether the download link was accessed
- The nature of the reported problem
- Whether the problem can be corrected
- The product description and previews
- The files that were supplied
- Relevant order and download records
- Your rights under applicable consumer law

We aim to respond to refund and technical-support requests within five business days.

12. Approved Refunds

If your refund is approved, it will normally be returned to the original payment method used during checkout.

We will initiate legally required refunds without undue delay and, where applicable, no later than 14 days after agreeing that you are entitled to the refund.

The time required for the refund to appear in your account depends on:

- Your bank
- Your card issuer
- The payment provider
- The original payment method

These processing times are outside CutieColoring’s control.

Original currency-conversion charges, international transaction fees, or bank fees may not be refunded because they are charged by third parties.

13. Unauthorized Transactions

If you believe your payment method was used without your permission:

- Contact your bank or payment provider immediately
- Secure the affected payment account
- Notify us at contact@cutiecoloring.com
- Provide the relevant order information

We may request information needed to investigate and secure the related order.

Never send complete payment-card details by email.

14. Payment Disputes and Chargebacks

Please contact us before opening a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

Fraudulent or abusive chargebacks may be challenged using:

- Order confirmations
- Payment records
- Download-delivery records
- Download-access information
- Messages exchanged with the customer

This section does not prevent you from exercising any lawful right to dispute an unauthorized, fraudulent, or incorrect transaction.

15. Mandatory Consumer Rights

Nothing in this Refund Policy excludes or restricts rights that applicable consumer law does not allow us to exclude.

Depending on your location, digital content that is faulty, not as described, not fit for its stated purpose, or not of satisfactory quality may entitle you to:

- Repair or correction
- Replacement
- A proportionate price reduction
- A partial refund
- A full refund when an appropriate remedy cannot be provided

If any part of this Refund Policy conflicts with a mandatory law applicable to you, the mandatory law will apply.

16. Changes to This Policy

We may update this Refund Policy to reflect changes in:

- Our products
- Our delivery methods
- Our payment providers
- Our business practices
- Applicable legal requirements

Changes will be published on this page with a revised “Last updated” date.

Updates will not unfairly reduce your rights concerning an order that was already completed before the policy changed.

17. Contact Us

For questions about delivery, technical problems, or refund eligibility, contact:

AVINA LTD
Trading as: CutieColoring
Company number: 17405951
Registered office: 128 City Road
London
EC1V 2NX
UNITED KINGDOM
Registered in: ENGLAND
Website: https://cutiecoloring.com
Email: contact@cutiecoloring.com